Happy to see that you found your way in here. On this page we have collected our most frequently asked questions and answers. If you need any further information or have another question for us do not hesitate to email us at hello@sannealexandra.com or send us a DM on here

Om oss


Our ambition is to create and design clothes that suit all body shapes, we always strive to listen to your thoughts on fits and sizes to be as inclusive as possible. Right now we offer the size range 32 - 44 and XXS - XXL. To create clothes that you feel comfortable in and that makes you feel at your best while wearing it is something we always have in mind while designing our products.


Vår kundservice är öppen mån-fre mellan 09.00 och 17.00. Vi strävar efter att svara dig samma dag men vi ber om din förståelse om det kan dröja upp till 48 timmar.

Returer & Byten

Hur gör jag en retur?

Please click here to register your return, exchange or claim with your order number and your email.

Jag behöver en retursedel

If you didn't receive a return label when you registered your return, please send an email to our team at Turnr help@turnr.se

If you haven't registered your retunr please do it via this link

Return fee

You can find the return fees for your country by clicking here.

Please note, the initial shipping fee will not be refunded.

Villkor för returer

Returned items must be unused with original tags.

Within 14 days of receipt of the goods, we will refund the product value

In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.

If you need a return slip please send an email to our team at Turnr, do not forget to include your order-number: help@turnr.se 

Do not forget to first register your return here: https://returns.turnr.se/sannealexandra


The exchange fee in Sweden is 50 SEK. Register your exchange here.

If you wish to make an exchange to a different size or colour, outside of Sweden. Please place a new order on our website and register your return here

Hur du gör en reklamation

Please register your complaint via this link with your order number and your email.

Approved claims are free of charge and registered through the link given above


From the day you send your package back to us it can take up to 15 - 18 working days before our warehouse has received and registered the package. Please note that it can take an additional 5 working days before the money reaches your account.



We offer Klarna, PayPal, Swish (only in Sweden) and payment by card as payment options.


Delivery time

We reserve the right to extend the delivery time due to customs.

You can find all delivery times here.

Fraktalternativ och avgifter

The shipping fee depends on the shipping method you choose and the country you would like to ship to. Please go to the check-out and fill in all shipping information. Then you will choose the different shipping options and prices.

You can also find the shipping fee under our shipping policy.

Om du inte hämtar ut ditt paket

Om en beställning ej hämtas ut och inte importeras enligt leveransvillkoren vid beställning utanför EU, debiteras en extra avgift på 50 USD/40 GBP vid retur.

Om en beställning ej hämtas ut vid beställning i Sverige eller EU debiteras en extra avgift på 130 SEK/15 EUR/170 NOK/110 DKK vid retur.


When your order has been sent from our warehouse you will receive a tracking number so you can follow your shipment. If you haven’t received any emails within 24 hours of placing your order, please contact our customer service at hello@sannealexandra.com

Hur spårar jag min order?

After your order has been sent from our warehouse you will receive an email with your shipping information including a tracking number. If you need further assistance please contact our customer service at hello@sannealexandra.com

Vart skickar vi ifrån?

We ship from our warehouse located in Skurup, Skåne.